Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 1-5 business days depending on item.

2. Shipping Destinations & Carriers
Contiguous US only. Carriers:

  • Small items (beds, bowls): USPS, UPS, FedEx

  • Large items (climbing frames): Freight carriers (LTL)

3. Shipping Costs & Delivery Times

  • Costs: Calculated at checkout. Free shipping on qualifying orders.

  • Times: Small items: 5-10 days; Climbing frames via freight: 7-15 business days. Estimates, not guarantees.

4. Freight Delivery Process

  • Carrier will contact you to schedule delivery window.

  • Standard delivery is curbside or threshold – driver will not bring inside.

  • Inspect before driver leaves – note any visible damage on delivery receipt.

5. Packaging

  • Cat Climbing Frames: Flat-pack boxes with protective padding; hardware packed separately.

  • Pet Beds: Folded and sealed in poly bags or boxes.

  • Feeding Bowls: Boxed with protective padding.

6. Damage Claims

  • Visible damage: Noted on delivery receipt – contact us immediately.

  • Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.

7. Order Changes
Cancel/modify within 24 hours. Orders shipped cannot be canceled.