FAQ

1. How long does shipping take?

  • Processing: Feeding bowls and pet beds: 1-2 business days; Cat climbing frames: 2-5 business days.

  • Shipping: Small items via parcel: 5-10 days; Cat climbing frames via freight: 7-15 business days. You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on size/weight. Cat climbing frames have separate freight charges. Free shipping on qualifying orders.

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. Do items require assembly?

  • Cat Climbing Frames: Yes, require assembly (attaching posts, platforms, scratching surfaces). Instructions and tools included. Some may require two people.

  • Pet Beds: No assembly.

  • Feeding Bowls: No assembly.

5. What types of cat climbing frames do you offer?



Type Best For Features
Cat Trees Scratching, perching Multiple levels, scratching posts, condos
Wall-Mounted Shelves Space-saving Jumping platforms, wall-mounted
Tower Climbers Tall spaces Multi-tier, stable base
Activity Centers Play and rest Hammocks, dangling toys

6. What types of pet beds do you offer?



Type Best For Features
Donut Beds Curling, burrowing Raised rim, cozy center
Orthopedic Beds Senior pets, joint support Memory foam, support
Mat/Cushion Beds Floor sleeping Lightweight, portable
Cave/Enclosed Beds Privacy, security Covered design

7. What types of feeding bowls do you offer?



Type Best For Features
Stainless Steel Bowls Durability, hygiene Rust-proof, dishwasher safe
Ceramic Bowls Heavy, non-slip Glazed, easy to clean
Slow Feeder Bowls Fast eaters Raised obstacles, slows eating
Elevated Bowls Large dogs, senior pets Raised stand, ergonomic

8. What safety standards do your products meet?

  • Cat Climbing Frames: ASTM F2665 (pet product safety), CPSC lead/phthalate limits for children's products (since these can be accessible to children).

  • Pet Beds: 16 CFR Part 1610 flammability for textiles.

  • Feeding Bowls: FDA food contact compliant, lead-free glazes.

9. How do I assemble my cat climbing frame?

  • Follow instructions carefully – proper assembly ensures stability.

  • Use included hardware; do not substitute.

  • Place on level, stable surface.

  • Check stability before allowing pet to use.

  • Periodically tighten hardware.

10. How do I care for my cat climbing frame?

  • Vacuum regularly to remove fur.

  • Spot clean carpeted surfaces with mild detergent.

  • Replace worn scratching posts as needed.

  • Check hardware periodically; tighten if loose.

11. How do I care for my pet bed?

  • Most have removable, machine-washable covers (check label).

  • Wash in cold water, gentle cycle. Air dry or tumble dry low.

  • For orthopedic beds, spot clean as needed.

12. How do I care for my feeding bowls?

  • Stainless steel: Dishwasher safe.

  • Ceramic: Dishwasher safe; hand wash recommended for hand-painted.

  • Plastic: Top-rack dishwasher safe; replace if scratched (can harbor bacteria).

13. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.